RETURNS, EXCHANGES & REFUNDS POLICY – DEALSDREAMY
Last Updated: January 2026
IMPORTANT INFORMATION ABOUT OUR PRODUCTS
All DealsDreamy products are made to order specifically for you. This means:
Each item is produced only after your order is confirmed
We do not keep pre-made stock
This reduces waste and allows lower prices
Orders cannot be cancelled once production has started
Before completing your purchase, please always check:
Selected size (consult the size guide)
Chosen color and design
Shipping details
Personalization (if applicable) — spelling and formatting
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INTERNATIONAL SHIPPING (REFERENCE)
United States
Production: 2–5 business days
Shipping: 3–7 business days
Total: 5–12 business days
European Union (Mainland)
Production: 2–5 business days
Shipping: 3–8 business days
Total: 5–13 business days
European Islands & Remote Territories
Shipping: 12–25 business days
Delivery times are estimates only and not guaranteed. Holidays, customs procedures, or external logistics factors may cause delays.
Tracking is sent by email within 24–48 hours after shipment.
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RIGHT OF RETURN
TWO TYPES OF PRODUCTS
CUSTOMIZED / PERSONALIZED PRODUCTS
According to Article 16(c) of Directive 2011/83/EU, the right of withdrawal does not apply to goods made to the consumer’s specifications or clearly personalized.
Therefore:
No returns for change of mind
Only accepted in case of defect or production error
Reporting period: 14 days after delivery
After this period, standard statutory consumer rights under EU law apply.
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NON-PERSONALIZED PRODUCTS
You may request a return within 14 days after delivery.
Conditions:
Product must be unused and unwashed
Product must be in resellable condition (tags preferably intact)
Proper packaging for transport
Return request submitted within 14 days
Product shipped back within 14 days after approval
We do not accept:
Used or damaged products
Damage caused by misuse
Requests outside the allowed timeframe
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RETURN COSTS
Right of withdrawal (non-personalized products):
Product: 100% refunded
Original standard shipping: refunded as required by EU law
Return shipping: paid by customer
Our error / defective product:
Product: 100%
Shipping: 100%
Return: free
If express shipping was selected, only the standard shipping amount is refundable.
DealsDreamy is not responsible for customer-initiated returns lost in transit.
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EXCHANGES (WITHIN 30 DAYS)
Our error:
Free replacement
No return required
Immediate shipment after approval
Customer error (wrong size, etc.):
€7.99 / $9.99
Includes production + shipping
Original product may be kept
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CANCELLATIONS
Cancellations are only possible before production starts.
Once production has started, orders cannot be cancelled.
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LOST OR DAMAGED ORDERS
If tracking shows no movement for 20 business days, please contact support.
If an order is confirmed lost, you may choose between:
Full refund
Free replacement
Damaged products must be reported within 48 hours of delivery with clear photos of the damage.
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INCORRECT ADDRESS
Customers are responsible for providing accurate shipping information.
DealsDreamy is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If a package is returned due to address errors, reshipping costs will apply.
Please double-check your shipping address before completing your order.
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PRIORITY RESOLUTION (INCLUDED)
All DealsDreamy orders include Priority Resolution at no additional cost.
Priority Resolution provides a 14-day window after delivery to report objective order-related issues and receive accelerated support.
During this period, customers may request replacement or refund exclusively in the following cases:
Product damaged during shipping
Manufacturing or printing defect
Production error
Lost order
In these cases, the resolution process is prioritized without lengthy carrier investigations.
Priority Resolution does NOT include:
Change of mind or buyer’s remorse
Incorrect size, color, or model selection
Normal wear and tear
Incorrect washing or care
Customer-caused damage
“I no longer like it” when the product matches the order
Priority Resolution does not replace or modify statutory consumer rights. It is an accelerated resolution service included with every order.
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REFUNDS
Approved refunds are processed within 5–10 business days.
Depending on your bank or payment provider, it may take an additional 3–5 business days for funds to appear in your account.
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CUSTOMER SUPPORT
Mon–Fri: 9am–6pm CET
Sat: 10am–2pm CET
Languages: EN / PT / ES
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LEGAL INFORMATION
This policy complies with Directive 2011/83/EU, GDPR, and FTC guidelines.
EU Online Dispute Resolution platform:
https://ec.europa.eu/consumers/odr
Applicable law: consumer’s country of residence within the European Union.
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COMPANY IDENTIFICATION
DealsDreamy
European Union
Email: support@dealsdreamy.com
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We reserve the right to update this policy at any time.